While payers have long used telephonic-based care management teams to improve outcomes for members with asthma, more recently, they’re also deploying algorithms to fine-tune their outreach to members who are in most need of support. Those algorithms incorporate data such as asthma-related emergency room visits and hospitalizations, first-time prescriptions for asthma medications, additional comorbidities and frequent refills for albuterol inhalers, which suggests that members’ asthma isn’t well managed using long-term control medications.
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