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Webinar Details

  • Pub Code: SW506-11WEB
  • Price: FREE
  • Thurs., Sept. 24, 2015
    • 2:00 - 3:00 Eastern time
    • 1:00 - 2:00 Central time
    • 12:00 - 1:00 Mountain time
    • 11:00 - 12:00 Pacific time
  • Speakers
    • SEAN KILLEEN, Executive Director, Claims Payment Integrity & Cost Containment at Kaiser Permanente and Kaiser Foundation Health Plan, Inc.
    • WANDA HOWARD, Senior Team Lead at Blue Cross Blue Shield of North Carolina
    • KRISTINA WELCH, Coordination of Benefits Investigator at Blue Cross Blue Shield of North Carolina
    • ANN BRISK, a Director of CAQH

Health Plan Strategies on Coordination of Benefits — Saving Money through Efficiency and Collaboration

Thursday, September 24, 2015

Join us for this free webinar with thought leaders from Kaiser Permanente, Blue Cross Blue Shield of North Carolina and the non-profit CAQH.

Coordination of Benefits (COB) has been a persistent challenge for the healthcare industry. Inaccurate benefits coordination affects health plans, providers and patients, resulting in delayed or inaccurate payments, appeals and significant recovery expenses. Unnecessary COB-related administrative costs total more than $800 million each year.

In this webinar, Kaiser Permanente and Blue Cross Blue Shield of North Carolina (BCBSNC) will share their perspectives on how they have overcome COB challenges and are now “getting it right the first time.” These plans have implemented a shared, automated solution that provides access to the most complete and up-to-date source of information on overlapping member coverage and primacy determination.

Learn how “getting it right the first time” helps insurers reduce COB-related costs and make coverage work better for members and providers.

Sign up today for this complimentary webinar and hear these thought leaders explain how streamlining the COB process enables them to save significantly on costs, improve provider network satisfaction, reduce abrasion, and help to increase member retention in the growing individual and critical employer markets. In 45 minutes of expert presentations followed by 15 minutes devoted to your individual questions, you will get answers to these and other related questions:

  • What healthcare industry costs and challenges do COB operations pose?
  • What are the benefits of using a collaborative, industry-wide solution?
  • How does COB Smart™ help streamline the COB process and reduce associated costs?
  • What are real world cost savings and efficiencies from deploying COB Smart?


SEAN KILLEEN is Executive Director, Claims Payment Integrity & Cost Containment at Kaiser Permanente and Kaiser Foundation Health Plan, Inc. Sean is responsible for providing leadership and strategic direction for Kaiser Permanente’s Claims Payment Integrity/Cost Containment operations, which includes Code Editing, Clinical Review, Coordination of Benefits & Other Payer Liability, and Recovery Audit processes. In this capacity, he directs Kaiser’s efforts to achieve new levels of efficiency and effectiveness in the avoidance and recovery of claim overpayment — utilizing a shared services delivery model supporting 7 regional Kaiser health plans — and integrating advanced analytics, technology, and industry leading vendors with claim payment operations. He joined Kaiser Permanente in 2003 as Director — Financial Planning & Analysis for Health Plan Operations, before taking on the work in cost containment beginning in 2005. Prior to joining Kaiser, Sean worked in various management and leadership roles in the Transportation, Logistics, Real Estate and Finance industries. Sean has a bachelor's degree in Geology and Applied Mathematics and a master's in business administration, both from the University of California at Berkeley — as well as a master’s of science in Marine Geophysics from the Scripps Institution of Oceanography.

WANDA HOWARD is Senior Team Lead at Blue Cross Blue Shield of North Carolina. With more than 17 years working for Blue Cross Blue Shield plans, Wanda manages the Medicare Secondary Payer Team, Coordination of Benefits Investigation Team (COBI), and the North Carolina Student Group Accounts. She is responsible for the management of the MSP demands as well as for updates and investigation of COB information for all BCBSNC members. Prior to her tenure at BCBS NC, Wanda was responsible for Other Party Liability (OPL) at Blue Cross Blue Shield of Florida. Wanda has been a COB and MSP workshop facilitator the past two years at the National Other Party Liability Group (NOPLG) Conference.

KRISTINA WELCH is Coordination of Benefits Investigator at Blue Cross Blue Shield of North Carolina (BCBSNC). In her role, she initiated the health plan’s end user implementation of the CAQH COB Smart project beginning in December 2013. Kristina holds a bachelor’s degree in religion from Salem College. She is currently a Freda Russell Rayburn Graduate Fellowship recipient at Western Carolina University where is working on her master’s degree in Project Management.

ANN BRISK is a Director of CAQH. Ann leads the sales team at CAQH focused on offering innovative solutions to the healthcare industry that help reduce administrative costs. She has over 20 years of experience in Financial Services, Payments and Healthcare. Ann has led the development and expansion of many businesses including commercial cards, small business credit cards, B2B payments and healthcare payments. She is adept at innovating and executing in large organizations as well as startups and has significant experience in launching new products and businesses. Ann utilizes her experience to help organizations improve results for existing products and services and can be a catalyst for the launch of new solutions to drive growth and expand businesses.

Moderator: Jill Brown, executive editor of Atlantic Information Services, Inc., publisher of Health Plan Week, Inside Health Insurance Exchanges and The AIS Report on Blue Cross and Blue Shield Plans (Not affiliated with the Blue Cross and Blue Shield Association or its member companies)

A concluding 15-minute Q&A session will give you a chance to pose questions to the speakers.

Designed Especially For

Claims operations executives at commercial health plans, Medicare Advantage plans, Medicaid managed care organizations and other Medicaid plans.

How the Webinar Works

All you need to access our Webinar is access to the Internet – no downloads are required. The presentation is followed by a 15-minute Q&A with the speakers. You can invite all your colleagues to gather in a conference room with one computer to share the experience.

Our Webinars work equally well on PCs and Macs.

  1. Register above (or call 800-521-4323 to register).

  2. When you register, you will receive a confirmation by email from "Karissa Uko, AIS Conference Coordinator," with a password and Web link that you will use to connect to the Webinar.

    There is no limit on the number of participants from your office, but each registration covers only one log-in. Additional log-ins require additional registrations.

  3. For your convenience, you will receive printed materials in PDF format by email prior to the Webinar. These materials will include the same presentation you will view online during the Webinar.

  4. The final segment of the Webinar will let you ask questions and get answers from the speakers.