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September 25, 2017
Today's Featured Story
NPS Is Viewed as Useful, but Not Best as Sole Satisfaction Measure for MA Plans
Net Promoter Scores (NPS) are generating plenty of buzz among Medicare Advantage plan sponsors, with executives boasting of increases as a proxy for customer satisfaction. But as sponsors approach the Oct. 1 start date of marketing for the 2018 plan year, experts urge plans not to rely exclusively on NPS, since it doesn’t provide the level of nuanced satisfaction information necessary to retain and especially gain members....  Read Full Story
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Today's AIS Health Datapoint
226,891 ... is the number of lives enrolled in Neighborhood Health Plan's managed Medicaid plan in Massachusetts. Medicaid is the insurer's largest market, making up 52.46% of its total enrollment.

People on the Move

CSSi named Charlie Speno vice president of business development. He most recently served as vice president of business development at United BioSource Corporation….LIGHTMED Corp. appointed Shlomo Alkalay CEO and said founder Gary Lee will continue to serve as the executive chairman of the board. Alkalay previously served as the chief operating officer of Syneron-Candela….Howard Lu, M.D., joined Health Partners Plans as vice president and chief clinical officer. Most recently, Lu worked at Horizon NJ Health in a variety of roles including chief medical officer for Medicare and executive medical director for government programs….Premier Inc. named Sam Bozzette, M.D., vice president and chief scientist of its retrospective and interventional research division, Premier Applied Sciences. Bozzette most recently served as vice president of Medical Affairs-Americas and Healthcare Economics and Outcomes Research (HEOR) for bioMerieux.

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