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May 11, 2017

Today's Featured Story    

NHP Tries Customer Service Money-Back Guarantee to Woo Employers
Reprinted from HEALTH PLAN WEEK

Neighborhood Health Plan is touting what it describes as a unique strategy to continue growing its commercial line of business in Massachusetts’ highly competitive marketplace. The plan is proactively offering money-back guarantees on prompt, efficient customer service to new large- and mid-sized employer-customers signing up groups for coverage. But one consultant questions whether the metrics chosen will resonate with employers.... Read Full Story

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Today's AIS Health Datapoint

5.48% ... is the average increase per state in enrollment for Blue Cross Blue Shield affiliates nationwide from 2016 to 2017. Kentucky, Louisiana, and Michigan saw the largest increases with 57.5%, 38.84%, and 36.51% respectively.

From THE AIS GUIDE TO BLUE CROSS AND BLUE SHIELD PLANS. (Not affiliated with the Blue Cross and Blue Shield Association or its member companies.)

 

People on the Move

Cigna Corp. will promote Eric Palmer to the role of chief financial officer when Thomas McCarthy retires this summer. Palmer currently serves as CFO for Cigna’s global health, Cigna-HealthSpring, employer-based health care, group and supplemental insurance businesses….Humana Inc. Vice President of Investor Relations Regina Nethery will retire at the end of May after nearly 22 years with Humana. Amy Smith, Humana’s director of investor relations, will take over….Molina Healthcare, Inc. fired CEO J. Mario Molina, M.D., and CFO John Molina. Chief Accounting Officer Joseph White has stepped into the role of interim president and CEO, while Board Director Dale Wolf has been named non-executive chairman of the board….Brian Thompson, CFO for the UnitedHealthcare Medicare & Retirement division, will take over as CEO for the division; Steve Nelson, CEO for the Medicare & Retirement segment, has been promoted to UnitedHealthcare’s overall CEO. Current UnitedHealthcare CFO Dan Schumacher was named UnitedHealthcare president.

 

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