Frequently Asked Questions about AISHealth.com
  1. Who needs to register?
  2. Am I a paid subscriber?
  3. What are AIS’s Health Business Daily, Government News of the Week and Spotlight on Health Insurers?
  4. Why can’t I access all articles?
  5. I’m having trouble logging in. What’s wrong?
  6. I forgot my password. How can I request a new one?
  7. How do I contact Customer Service?
  8. How do I contact an AIS editor or other staff member?
  9. My order in the AIS MarketPlace’s shopping cart won't go through. What should I do?
  10. What is the AIS E-Savings Club?
  11. How do I find an article in the AIS newsletter database?
  12. How do I view my paid newsletter on the site?
  13. How do I comment on a blog entry?
  14. How do I submit a White Paper?
  15. Can I place my company’s advertisement on AISHealth.com?

1. Who needs to register?

If you already are a paid subscriber to one of AIS’s newsletters (see #2 below), you don’t need to register, just log in.

Otherwise, visitors to AISHealth.com should take a minute – literally – to register, in order to get access to thousands of articles, special reports, bookshelf items and more. Click here to register.

2. Am I a paid subscriber?

You are a paid subscriber if you currently subscribe to any of these newsletters:

  • ACO Business News
  • The AIS Report on Blue Cross and Blue Shield Plans
  • Drug Benefit News
  • Health Plan Week
  • Inside Health Insurance Exchanges
  • Medicare Advantage News
  • Report on Medicare Compliance
  • Report on Patient Privacy
  • Specialty Pharmacy News

In addition to the print and electronic editions of the newsletters, paid subscribers have subscriber-only access to valuable benefits, including: searchable archives, back issues, Hot Topics, postings from the editor and much more. Click here to learn more about these newsletters.

3. What are AIS’s Health Business Daily, Government News of the Week and Spotlight on Health Insurers?

These are free email newsletters with great, original content from AIS editors. Get more information and sign up for the newsletters here.

4. Why can’t I access all articles?

Free registration will give you access to many of the articles on our site. Registration is free and only takes a minute! Register now and you’ll have access to thousands of articles on the site.

But you must be a paid newsletter subscriber to access ALL articles from a publication (see #2 above). Order a subscription at the AIS MarketPlace, and get access to the full back-issue archives of articles, plus other valuable benefits.

Or, you can buy the single article as a pay-per-view purchase. Make sure you are registered, then follow the instructions in the box that pops up with the article’s “Access Denied” message.

5. I’m having trouble logging in. What’s wrong?

Check the error message at the top of the page (in pink). Make sure you’ve filled in all the fields that are required.

If the message says that your email address is already registered, simply click on “Have you forgotten your password?” and a new password will be sent to your email address. Then go back to the site and log in with your email address as your user name and the new password just sent to you.

Still having problems? Call or email Customer Service at 800-521-4323 or customerserv@aishealth.com, and they’ll be happy to help you.

6. I forgot my password. How can I request a new one?

Click here to enter your email address, and a link to reset your password will be sent to you.

7. How do I contact Customer Service?

  • Phone: 800-521-4323, ext. 1; or in D.C., 202-775-9008, ext. 1
  • Email: customerserv@aishealth.com
  • Mail: 1100 17th Street, NW, Suite 300 • Washington, DC 20036
  • Fax: 202-331-9542

For more information, visit our Customer Service Center.

8. How do I contact an AIS editor or other staff member?

Visit the Contact AIS page.

9. My order in the AIS MarketPlace’s shopping cart won't go through. What should I do?

Please don’t hesitate to call Customer Service, at 800-521-4323, if you’re having any problems with the shopping cart. They’ll make sure your order is processed right away.

10. What is the AIS E-Savings Club?

The AIS E-Savings Club offers, via email, regular opportunities to buy AIS products and services at substantial savings. Click here to see the current specials, and click here to sign up for a membership.

11. How do I find an article in the AIS newsletter database?

Registered users can search our News Archives for all articles in the AIS newsletter database. Search with a key word, or use the advanced search for more options – search by publication, by content channel or date range.

12. How do I view my paid newsletter on the site?

Log in and go to the box in the right-hand column titled “Resources for Paid Subscribers.” Publications you subscribe to will be listed in the dark grey box under “My Subscriptions.” Click on the newsletter title to access the subscriber-only site where you can read the current issue, search back issue archives, see postings from your editor and much more. If you’ve logged in and still can’t access the subscriber-only pages, please call Customer Service for assistance at 800-521-4323.

13. How do I comment on a blog entry?

Type your comment in the box below the blog entry, then click "Post as." Enter your email address to post as a "Guest" (your email address will not be published on the website), or use an existing profile (on Disqus, Facebook, Twitter, Yahoo or Open ID). AIS welcomes reader feedback, but we reserve the right to remove any content that we deem inappropriate.

14. How do I submit a White Paper?

Download our media kit to see rates for placing your white paper, study or survey results on AIS's White Papers, Studies and Surveys section.

15. Can I place my company’s advertisement on AISHealth.com?

Yes! Click here to see our Media Kit and review all the advertising channels that exist for driving your organization’s products and services to a large and influential sector of health care decision makers.

Didn't find the answer you were looking for? Get more information at AIS's Customer Service Center.

It's quick and easy to sign up for FREE access to AISHealth.com!

Why do I need to register?