Customer Service Center

Serving You Is Our #1 Priority!

Here are a few suggestions for enhancing your experience as an AIS customer. If you encounter other questions or problems with AIS services, or are not clear on how to proceed based on the information below, please visit AISHealth.com's FAQs, or contact our Customer Service staff:

  • Phone: 800-521-4323 (press 1 for Customer Service)
  • E-mail: customerserv@aishealth.com
  • Mail: 1100 17th Street NW, Suite 300 • Washington, DC 20036
  • Fax: 202-331-9542

AIS prides itself on first-class customer service that matches the quality of its editorial products and the integrity of its marketing. If you ever encounter problems with AIS’s customer service operation, or have suggestions for ways it could be improved to serve you better, please e-mail Vice President Donna Lawton at dlawton@aishealth.com.

Order AIS Products

Visit the AIS MarketPlace to view the entire listing of AIS’s health care business newsletters, looseleaf services, databases, websites, books, reports and Webinars. You can place an order online using our secure shopping cart, by downloading a printable order form (PDF file) and mailing or faxing it back to us at the addresses below, or by calling AIS Customer Service at the number below.

When you purchase an AIS product using Mastercard, VISA or American Express, the charge will appear on your billing statement as “Atlantic Information Services, Inc.” The actual title of your purchase will not appear.

Shipping Information:

Most publications are shipped via UPS. When ordering these products, please give us your street address since UPS does not deliver to PO boxes. You should receive your order within 5-7 business days. Shipping cost is $12 per item. Please call us at 800-521-4323 to place a rush order. We will overnight your order for an additional charge of $45, or you can give us your FedEx or UPS account number and we will charge the shipping to your account. Rush orders placed after 3:00pm EST will not be shipped out until the next business day.

Print newsletters are mailed 1st class through the U.S. Postal Service. You should receive your first issue within 5-7 business days of your order. A one-time $12 shipping and handling charge will be applied to all orders. Your e-mail notification that the newsletter has been posted on your subscriber-only Web page is sent on the day of publication. E-mail recipients should whitelist aisalert@aishealth.com to ensure delivery.

If you place your order for a PDF version of a book through our secure shopping cart, you will receive an e-mail with a link directing you to download the PDF file of the book. If you place your order via phone, fax or mail, the PDF version will be e-mailed to you when your order is processed (usually within 1 business day). Shipping costs will not be charged for this item.

Renew Your Subscription to AIS Print Newsletters and Looseleaf Services

Renew your subscription online by going to www.AISHealth.com/marketplace/renewal-center, or contact us at the phone number or address below. If possible, please have your customer number available so that we can serve you more effectively. The first six digits on the left corner of the mailing label indicate your customer number. Please refer to this number when calling about your account. Your expiration date is on the right side.

Replacing Missing or Damaged Issues of Your Newsletter

If you fail to receive a print issue or an issue is damaged in the mail, please contact us at the address below and we will rush you another copy of the publication.

If you fail to receive one or more e-mail notifications that your newsletters has been published, please call or contact us at the address below.

Changing Your Address

To make a mailing address change, simply contact us at the address below and provide us with your current mailing label or the information it contains, along with your complete new address, telephone number and the date the new address becomes effective. While changes are typically made far more quickly, please allow four to six weeks for address changes to be made.

To change an e-mail address for a paid subscription, please contact AIS Customer Service at the address below.

To change the e-mail address to which your free e-mail newsletters deliver, please follow the link to the "Subscription Management Page" found at the bottom of each e-mail newsletter, or contact Bob Gartrell at bgartrell@aishealth.com.

Requesting Back Issues of Newsletters

If you are a subscriber and need one or more back issues of a newsletter, please contact us at the address below and specify the name of the newsletter and issue date(s). When you require this service on a limited periodic basis, it is free to paid subscribers. You can also access several years' worth of back issues (as PDFs) at your subscriber-only Web page. For more information on accessing your subscriber-only Web page, please see "How do I view my paid newsletter on the site?" at AISHealth.com's FAQs.

Bulk Subscription Orders and Site Licenses

AIS offers a number of easy, affordable options if you wish to redistribute (or you’d like AIS to distribute) multiple copies of your newsletter on a regular basis to others in your office. Print copies can be mailed individually from AIS, or sent to you bulk for internal distribution. Electronic copies can be redistributed internally by your office, or AIS can e-mail multiple copies directly to your top managers. Additional services allow you to distribute individual articles on an occasional basis to a specified number of internal managers, instead of delivering an entire newsletter each time it is published.

For information on AIS’s very reasonable rates for these and other services that can be tailored to your individual needs, contact Bailey Sterrett at 800-521-4323 (ext. 3034) or bsterrett@aishealth.com.

Requests to Reprint or Post Individual Articles

For information on how to reprint or post individual articles, or our very reasonable rates for reprinting or posting one or more articles on a regular basis, please contact Customer Service Representative Eric Reckner at ereckner@aishealth.com or 202-775-9008 (ext.3042).

The Successful Delivery of E-mail Newsletters

To assure the reliable delivery of AIS’s free e-newsletters (AIS's Health Business Daily, Government News of the Week and Spotlight on Health Insurers), which may be blocked by a customer’s SPAM filter, please notify your Information Systems staff to whitelist the domain “aishealth.com” to make sure that you receive these e-mails.

For more information on these free e-mail newsletters, or to sign up for the distribution list, please click here.

E-mail Notification that Your Newsletter Has Been Published

AIS’s print newsletter subscriptions include an option that allows subscribers to receive e-mail notification when the newsletter has been posted on your subscriber-only page at AISHealth.com. This free service — which is sent from aisalert@aishealth.com — brings you the news faster and allows you to store it on your desktop, for convenient retrieval when you wish. Please notify your Information Systems staff to whitelist aisalert@aishealth.com to make sure that you receive these e-mails.

If you're a subscriber to a print newsletter and would like to sign up to also receive the e-mail notification, please contact AIS Customer Service at the address below.

For more information on accessing your subscriber-only Web page, please see "How do I view my paid newsletter on the site?" at AISHealth.com's FAQs.

Contact Customer Service at Atlantic Information Services, Inc.

Phone: 800-521-4323 (press 1 for Customer Service)
E-mail: customerserv@aishealth.com
Mail: 1100 17th Street NW, Suite 300 • Washington, DC 20036
Fax: 202-331-9542

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